Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA).
Alireza FaedElizabeth ChangMorteza SaberiOmar Khadeer HussainAli AzadehPublished in: Appl. Soft Comput. (2016)
Keyphrases
- data envelopment analysis
- principal components
- principal component analysis
- input output
- linear programming
- multivariate data
- dea models
- efficient frontier
- multiple objective programming
- multi criteria
- hyperplane
- feature set
- dimensionality reduction
- mobile devices
- multi period
- kernel space
- linear program
- covariance matrix
- customer satisfaction
- internet banking
- dea model
- statistical analysis
- low dimensional
- feature vectors
- feature extraction