A conceptual model for interactivity, complaint and expectation for CRM.
Alireza FaedPublished in: CISIM (2010)
Keyphrases
- conceptual model
- conceptual data model
- data model
- customer relationship management
- high level
- conceptual modelling
- e learning
- conceptual models
- object oriented
- query language
- entity relationship
- knowledge base
- data warehouse
- domain ontology
- information processing
- machine learning
- conceptual database design
- enterprise architecture
- general purpose
- low level
- relational databases