Mahei Manhai Li

Publication Activity (10 Years)

Years Active: 2016-2024
Publications (10 Years): 18

Top Topics

Behavior Patterns

Customer Support

Service Systems

Top Venues

Publications

Mahei Manhai Li, Philipp Reinhard, Christoph Peters, Sarah Oeste-Reiss, Jan Marco Leimeister
A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. Inf. Syst. 120 (2024)
Philipp Reinhard, Nicolas Neis, Lisa Kolb, Dennis Wischer, Mahei Manhai Li, Axel Winkelmann, Frank Teuteberg, Ulrike Lechner, Jan Marco Leimeister
Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. DESRIST (2024)
Mahei Manhai Li, Ernestine Dickhaut, Olivia Bruhin, Hendrik Wache, Pauline Weritz
More Than Just Efficiency: Impact of Generative AI on Developer Productivity. AMCIS (2024)
Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. HICSS (2024)
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Cornelius Reh, Christoph Peters, Jan Marco Leimeister
A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective. DESRIST (2023)
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters, Jan Marco Leimeister
Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. DESRIST (2023)
Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan
ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. ICIS (2022)
Ernestine Dickhaut, Mahei Manhai Li, Andreas Janson, Jan Marco Leimeister
The role of design patterns in the development and legal assessment of lawful technologies. Electron. Mark. 32 (4) (2022)
Elisabeth Akmeikina, Karen Eilers, Mahei Manhai Li, Christoph Peters
Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. PACIS (2022)
Simon L. Schmidt, Mahei Manhai Li, Sascha Weigel, Christoph Peters
Knowledge is Power: Provide Your IT-Support with Domain-Specific High-Quality Solution Material. DESRIST (2021)
Mahei Manhai Li, Jennifer Müller, Sissy-Josefina Ernst, Christoph Peters
Take the wheel - Technology-driven Change in the Energy Sector. ICIS (2019)
Mahei Manhai Li, Christoph Peters
From Service Systems Engineering to Service in-Novation - a Modeling Approach. ECIS (2019)
Dominik Dellermann, Nikolaus Lipusch, Mahei Manhai Li
Combining Humans and Machine Learning: A Novel Approach for Evaluating Crowdsourcing Contributions in Idea Contests. MKWI (2018)
Mahei Manhai Li, Christoph Peters
Reconceptualizing Service Systems " Introducing Service System Graphs. ICIS (2018)
Volkmar Mrass, Mahei Manhai Li, Christoph Peters
Towards a Taxonomy of Digital Work. ECIS (2017)
Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
Designing a peer-based support system to support shakedown. ICIS (2017)
Mahei Manhai Li, Christoph Peters
Mastering Shakedown through the User - the Need for User-Generated Services in Techno Change. ECIS (2016)
Sissy-Josefina Ernst, Andreas Janson, Mahei Manhai Li, Christoph Peters, Matthias Söllner
IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China (Extended Abstract). MKWI (2016)