Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment.
Philipp ReinhardMahei Manhai LiErnestine DickhautChristoph PetersJan Marco LeimeisterPublished in: DESRIST (2023)
Keyphrases
- data quality
- reference model
- recommender systems
- reference models
- artificial intelligence
- service providers
- quality management
- collaborative filtering
- systems development
- software architecture
- quality assessment
- data cleaning
- expert systems
- data warehouse
- data cleansing
- metamodel
- data privacy
- case study
- machine learning
- poor quality
- class noise
- database
- cell suppression
- user profiles
- open source
- data transformation
- cloud computing
- software engineering
- multi agent
- data sets