Philipp Reinhard

Publication Activity (10 Years)

Years Active: 2023-2024
Publications (10 Years): 6

Top Topics

Conceptual Model

Customer Support

Top Venues

Publications

Mahei Manhai Li, Philipp Reinhard, Christoph Peters, Sarah Oeste-Reiss, Jan Marco Leimeister
A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. Inf. Syst. 120 (2024)
Philipp Reinhard, Nicolas Neis, Lisa Kolb, Dennis Wischer, Mahei Manhai Li, Axel Winkelmann, Frank Teuteberg, Ulrike Lechner, Jan Marco Leimeister
Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. DESRIST (2024)
Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. HICSS (2024)
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Cornelius Reh, Christoph Peters, Jan Marco Leimeister
A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective. DESRIST (2023)
Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters, Jan Marco Leimeister
Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. DESRIST (2023)
Friederike Rohde, Josephin Wagner, Andreas Meyer, Philipp Reinhard, Marcus Voss, Ulrich Petschow
Broadening the perspective for sustainable AI: Comprehensive sustainability criteria and indicators for AI systems. CoRR (2023)