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Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees.
Philipp Reinhard
Mahei Manhai Li
Christoph Peters
Jan Marco Leimeister
Published in:
HICSS (2024)
Keyphrases
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customer support
customer service
service providers
web services
service oriented
service quality
service composition
service oriented architecture
service discovery
customer satisfaction
service description
technical support
end users
service management