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Reconceptualizing Service Systems " Introducing Service System Graphs.
Mahei Manhai Li
Christoph Peters
Published in:
ICIS (2018)
Keyphrases
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service systems
service level
service oriented
service requests
web technologies
queueing model
call center
service rates
stationary distribution
heavy traffic
queue length
service selection
stochastic models
markov chain
service composition
graphical models
state space