Mathis Poser

Publication Activity (10 Years)

Years Active: 2019-2023
Publications (10 Years): 15

Top Topics

Asymptotic Optimality

Conversational Agent

Customer Service

Idea Generation

Top Venues

Publications

Mathis Poser, Hauke K. Hörhold, Eva A. C. Bittner
May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure. ECIS (2023)
Tom Lewandowski, Mathis Poser, Emir Kucevic, Marvin Heuer, Jannis Hellmich, Michael Raykhlin, Stefan Blum, Tilo Böhmann
Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement. HICSS (2023)
Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann
A system for Human-AI collaboration for Online Customer Support. CoRR (2023)
Tom Lewandowski, Emir Kucevic, Stephan Leible, Mathis Poser, Tilo Böhmann
Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement. Electron. Mark. 33 (1) (2023)
Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan
ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. ICIS (2022)
Mathis Poser, Christina Wiethof, Eva A. C. Bittner
Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. ECIS (2022)
Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner
Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. DESRIST (2022)
Mathis Poser, Talissa Hackbarth, Eva A. C. Bittner
Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees. HCI (3) (2022)
Mathis Poser, Gerrit C. Küstermann, Navid Tavanapour, Eva A. C. Bittner
Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes. Inf. Syst. Frontiers 24 (3) (2022)
Christina Wiethof, Mathis Poser, Eva A. C. Bittner
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. PACIS (2022)
Mathis Poser, Sukhpreet Singh, Eva A. C. Bittner
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents. HICSS (2021)
Mathis Poser, Eva A. C. Bittner
(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work. ICIS (2021)
Mathis Poser, Eva A. C. Bittner
Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. Wirtschaftsinformatik (Zentrale Tracks) (2020)
Mathis Poser, Gerrit C. Küstermann, Eva A. C. Bittner
Citizen E-Participation: Bringing the "E" to Facilitated Workshops. HICSS (2019)
Navid Tavanapour, Mathis Poser, Eva A. C. Bittner
Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator. ECIS (2019)