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Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement.
Tom Lewandowski
Mathis Poser
Emir Kucevic
Marvin Heuer
Jannis Hellmich
Michael Raykhlin
Stefan Blum
Tilo Böhmann
Published in:
HICSS (2023)
Keyphrases
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conversational agents
conversational agent
quality evaluation
quality assessment
natural language interfaces
multi agent
multi modal
evaluation model
dialog systems