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Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents.
Mathis Poser
Sukhpreet Singh
Eva A. C. Bittner
Published in:
HICSS (2021)
Keyphrases
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conversational agents
service providers
multi agent
cooperative
end users
autonomous agents
user interface
mobile agents
design process
software agents
software architecture
conversational agent