Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service.
Mathis PoserChristina WiethofDebayan BanerjeeVarun Shankar SubramanianRichard PaucarEva A. C. BittnerPublished in: DESRIST (2022)
Keyphrases
- customer service
- artificial intelligence
- intelligent systems
- ai systems
- customer behavior
- customer satisfaction
- human intelligence
- online learning
- inventory control
- human level
- expert systems
- general intelligence
- team members
- intelligent behavior
- human level intelligence
- machine intelligence
- steady state
- artificial general intelligence
- information processing
- customer support
- user interface
- web intelligence
- ai researchers
- governmental organizations