Christina Wiethof

Publication Activity (10 Years)

Years Active: 2020-2023
Publications (10 Years): 9

Top Topics

Human Intelligence

Collaborative Writing

Customer Service

Top Venues

Publications

Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann
A system for Human-AI collaboration for Online Customer Support. CoRR (2023)
Mathis Poser, Christina Wiethof, Eva A. C. Bittner
Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. ECIS (2022)
Christina Wiethof, Tim Roocks, Eva A. C. Bittner
Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service. HCI (35) (2022)
Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner
Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. DESRIST (2022)
Christina Wiethof, Mathis Poser, Eva A. C. Bittner
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. PACIS (2022)
Christina Wiethof, Eva A. C. Bittner
Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI. ECIS (2022)
Christina Wiethof, Eva A. C. Bittner
Hybrid Intelligence - Combining the Human in the Loop with the Computer in the Loop: A Systematic Literature Review. ICIS (2021)
Christina Wiethof, Navid Tavanapour, Eva A. C. Bittner
Implementing an Intelligent Collaborative Agent as Teammate in Collaborative Writing: toward a Synergy of Humans and AI. HICSS (2021)
Christina Wiethof, Navid Tavanapour, Eva A. C. Bittner
Design and Evaluation of a Collaborative Writing Process with Gamification Elements. ECIS (2020)