Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI.
Christina WiethofEva A. C. BittnerPublished in: ECIS (2022)
Keyphrases
- customer service
- collaborative learning
- human intelligence
- human level
- artificial intelligence
- intelligent systems
- ai systems
- machine intelligence
- intelligent machines
- human cognitive
- artificial general intelligence
- human level intelligence
- turing test
- general intelligence
- customer satisfaction
- cognitive psychology
- inventory control
- information processing
- human cognition
- customer behavior
- machine learning
- intelligent behavior
- computer supported collaborative learning
- customer support
- cognitive science
- ai researchers
- business strategy
- expert systems
- human beings
- data management
- learning process