Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service.

Christina Wiethof Tim Roocks Eva A. C. Bittner

Published in: HCI (35) (2022)

Keyphrases

customer service
customer satisfaction
inventory control
artificial intelligence
artificially intelligent
human level
customer behavior
case based reasoning
expert systems
human intelligence
cognitive psychology
intelligent systems
call center
ai systems
machine learning
distributed systems
training set