Yong-Pin Zhou

Publication Activity (10 Years)

Years Active: 2002-2023
Publications (10 Years): 6

Top Topics

Poisson Arrivals

Stochastic Programming

Potential Customers

Customer Service

Top Venues

Manuf. Serv. Oper. Manag.

Inf. Technol. Manag.

Publications

Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou
Pooling Agents for Customer-Intensive Services. Oper. Res. 71 (3) (2023)
Qiuping Yu, Yiming Zhang, Yong-Pin Zhou
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. Manag. Sci. 68 (8) (2022)
Masoud Kamalahmadi, Qiuping Yu, Yong-Pin Zhou
Call to Duty: Just-in-Time Scheduling in a Restaurant Chain. Manag. Sci. 67 (11) (2021)
Jingqi Wang, Yong-Pin Zhou
Impact of Queue Configuration on Service Time: Evidence from a Supermarket. Manag. Sci. 64 (7) (2018)
Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou, Lei Li
The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China. Inf. Technol. Manag. 16 (4) (2015)
Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. Manuf. Serv. Oper. Manag. 17 (4) (2015)
Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou
How does customer self-construal moderate CRM value creation chain? Electron. Commer. Res. Appl. 13 (5) (2014)
Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. Inf. Technol. Manag. 13 (4) (2012)
Apurva Jain, Kamran Moinzadeh, Yong-Pin Zhou
A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost. Oper. Res. 60 (5) (2012)
Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. Manuf. Serv. Oper. Manag. 14 (1) (2012)
Jiayin Qi, Li Zhang, Yanping Liu, Ling Li, Yong-Pin Zhou, Yao Shen, Liang Liang, Huaizu Li
ADTreesLogit model for customer churn prediction. Ann. Oper. Res. 168 (1) (2009)
Z. Justin Ren, Yong-Pin Zhou
Call Center Outsourcing: Coordinating Staffing Level and Service Quality. Manag. Sci. 54 (2) (2008)
Yung-Ming Li, Yong Tan, Yong-Pin Zhou
Analysis of scale effects in peer-to-peer networks. IEEE/ACM Trans. Netw. 16 (3) (2008)
Noah Gans, Yong-Pin Zhou
Call-Routing Schemes for Call-Center Outsourcing. Manuf. Serv. Oper. Manag. 9 (1) (2007)
Mustafa Çagri Gürbüz, Kamran Moinzadeh, Yong-Pin Zhou
Coordinated Replenishment Strategies in Inventory/Distribution Systems. Manag. Sci. 53 (2) (2007)
Francis de Véricourt, Yong-Pin Zhou
On the incomplete results for the heterogeneous server problem. Queueing Syst. Theory Appl. 52 (3) (2006)
Francis de Véricourt, Yong-Pin Zhou
Managing Response Time in a Call-Routing Problem with Service Failure. Oper. Res. 53 (6) (2005)
Noah Gans, Yong-Pin Zhou
A Call-Routing Problem with Service-Level Constraints. Oper. Res. 51 (2) (2003)
Noah Gans, Yong-Pin Zhou
Managing Learning and Turnover in Employee Staffing. Oper. Res. 50 (6) (2002)