Call-Routing Schemes for Call-Center Outsourcing.
Noah GansYong-Pin ZhouPublished in: Manuf. Serv. Oper. Manag. (2007)
Keyphrases
- call center
- service quality
- service level
- arrival rate
- asymptotically optimal
- information technology
- queue length
- service providers
- information systems
- service systems
- customer service
- heavy traffic
- neural network
- steady state
- supply chain
- agent technology
- special case
- reinforcement learning
- database systems
- artificial intelligence