Impact of Queue Configuration on Service Time: Evidence from a Supermarket.
Jingqi WangYong-Pin ZhouPublished in: Manag. Sci. (2018)
Keyphrases
- queuing model
- service times
- single server queue
- single server
- queuing systems
- service requirements
- queueing model
- service providers
- processor sharing
- steady state
- queue length
- empirical evidence
- queue size
- arrival process
- arrival rate
- traffic intensity
- finite buffer
- web services
- heavy traffic
- service quality
- service rates
- poisson arrivals
- service oriented
- service systems
- waiting times
- end users
- stationary distribution
- diffusion approximations
- service level
- service management
- queueing systems
- neural network
- service oriented architecture
- information services
- business processes
- markov chain
- processor sharing queue