Pooling Agents for Customer-Intensive Services.
Zhongbin WangLuyi YangShiliang CuiSezer ÜlküYong-Pin ZhouPublished in: Oper. Res. (2023)
Keyphrases
- customer service
- agent technology
- multi agent systems
- multiagent systems
- highly dynamic
- intelligent agents
- multi agent
- software agents
- cooperative
- multiple agents
- artificial agents
- autonomous agents
- service providers
- electronic commerce
- service oriented
- agent mediated
- customer data
- customer support
- intelligent software agents
- open systems
- exchange information
- mobile agents
- web services
- end users
- potential customers
- dynamic environments
- agent based systems
- agent systems
- electronic marketplaces
- service composition
- service requests
- open environments
- service quality
- service oriented architecture
- agent architecture
- ubiquitous computing
- customer satisfaction
- agent model
- product information
- combinatorial auctions
- resource allocation
- agent communication
- mechanism design
- mobile services
- virtual organization
- interaction protocols
- communication channels