Login / Signup

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling.

Noah GansHaipeng ShenYong-Pin ZhouNikolay KorolevAlan McCordHerbert Ristock
Published in: Manuf. Serv. Oper. Manag. (2015)
Keyphrases
  • stochastic programming
  • call center
  • probabilistic model
  • information systems
  • bayesian networks
  • computational intelligence
  • electronic commerce
  • multistage
  • robust optimization