Tolga Tezcan

Publication Activity (10 Years)

Years Active: 2002-2021
Publications (10 Years): 7

Top Topics

Ornstein Uhlenbeck

Asymptotically Optimal

Service Systems

Sampling Strategies

Top Venues

Manuf. Serv. Oper. Manag.

Queueing Syst. Theory Appl.

Publications

Kraig Delana, Nicos Savva, Tolga Tezcan
Proactive Customer Service: Operational Benefits and Economic Frictions. Manuf. Serv. Oper. Manag. 23 (1) (2021)
Kenan Arifoglu, Hang Ren, Tolga Tezcan
Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies. Manag. Sci. 67 (4) (2021)
Michael F. Kamali, Tolga Tezcan, Ozlem Yildiz
When to Use Provider Triage in Emergency Departments. Manag. Sci. 65 (3) (2019)
Balaraman Rajan, Tolga Tezcan, Abraham Seidmann
Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care. Manag. Sci. 65 (3) (2019)
Nicos Savva, Tolga Tezcan, Ozlem Yildiz
Can Yardstick Competition Reduce Waiting Times? Manag. Sci. 65 (7) (2019)
Leon Cui, Tolga Tezcan
Approximations for Chat Service Systems Using Many-Server Diffusion Limits. Math. Oper. Res. 41 (3) (2016)
Gregory Dobson, Tolga Tezcan
Optimal sampling strategies in the coupon collector's problem with unknown population size. Ann. Oper. Res. 233 (1) (2015)
Tolga Tezcan, Jiheng Zhang
Routing and Staffing in Customer Service Chat Systems with Impatient Customers. Oper. Res. 62 (4) (2014)
Gregory Dobson, Tolga Tezcan, Vera Tilson
Optimal Workflow Decisions for Investigators in Systems with Interruptions. Manag. Sci. 59 (5) (2013)
Edieal J. Pinker, Tolga Tezcan
Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients. Oper. Res. 61 (6) (2013)
Tolga Tezcan
Stability analysis of N-model systems under a static priority rule. Queueing Syst. Theory Appl. 73 (3) (2013)
Tolga Tezcan
Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times. Queueing Syst. Theory Appl. 71 (4) (2012)
Josh Reed, Tolga Tezcan
Queue in Heavy Traffic. Oper. Res. 60 (4) (2012)
Tolga Tezcan, Banafsheh Behzad
Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manuf. Serv. Oper. Manag. 14 (3) (2012)
Golshid Baharian, Tolga Tezcan
Stability analysis of parallel server systems under longest queue first. Math. Methods Oper. Res. 74 (2) (2011)
Jim G. Dai, Tolga Tezcan
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems. Math. Oper. Res. 36 (2) (2011)
Alexander L. Stolyar, Tolga Tezcan
Shadow-Routing Based Control of Flexible Multiserver Pools in Overload. Oper. Res. 59 (6) (2011)
Tolga Tezcan, Jim G. Dai
-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic. Oper. Res. 58 (1) (2010)
Itai Gurvich, James R. Luedtke, Tolga Tezcan
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach. Manag. Sci. 56 (7) (2010)
Sachin Kadloor, Xun Gong, Negar Kiyavash, Tolga Tezcan, Nikita Borisov
Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks. ICC (2010)
Alexander L. Stolyar, Tolga Tezcan
Control of systems with flexible multi-server pools: a shadow routing approach. Queueing Syst. Theory Appl. 66 (1) (2010)
Tolga Tezcan
Instability of FIFO in a simple queueing system with arbitrarily low loads. Oper. Res. Lett. 37 (5) (2009)
Jim G. Dai, Tolga Tezcan
Optimal control of parallel server systems with many servers in heavy traffic. Queueing Syst. Theory Appl. 59 (2) (2008)
Tolga Tezcan
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime. Math. Oper. Res. 33 (1) (2008)
Hansoo Kim, SugJe Sohn, Ying Wang, Tolga Tezcan, Leon F. McGinnis, Chen Zhou
General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems. WSC (2002)