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Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care.
Balaraman Rajan
Tolga Tezcan
Abraham Seidmann
Published in:
Manag. Sci. (2019)
Keyphrases
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service systems
web technologies
health care
service level
call center
service oriented
service selection
queueing model
enterprise systems
heart failure
service rates
quality of service
arrival rate
highly dynamic
website
heavy traffic
stochastic models
special case