Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems.
Tolga TezcanBanafsheh BehzadPublished in: Manuf. Serv. Oper. Manag. (2012)
Keyphrases
- interactive voice response
- mechanical systems
- call center
- service systems
- building blocks
- operating environment
- design process
- knowledge based systems
- information retrieval
- control system
- embedded systems
- queue length
- intelligent systems
- real time
- service level
- information technology
- expert systems
- database systems
- databases