Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
Itai GurvichJames R. LuedtkeTolga TezcanPublished in: Manag. Sci. (2010)
Keyphrases
- call center
- chance constrained
- stochastic programming
- robust optimization
- uncertain demand
- service level
- asymptotically optimal
- supply chain
- arrival rate
- multistage
- queue length
- customer service
- service quality
- linear program
- multi agent
- lot sizing
- mathematical programming
- knapsack problem
- heavy traffic
- optimization problems
- cost function
- optimal solution