Routing and Staffing in Customer Service Chat Systems with Impatient Customers.

Tolga Tezcan Jiheng Zhang

Published in: Oper. Res. (2014)

Keyphrases

customer service
call center
service systems
customer satisfaction
customer support
service level
service quality
arrival rate
asymptotically optimal
email
customer behavior
inventory control
distributed systems
queue length
service requirements
heavy traffic
cooperative