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Kraig Delana
ORCID
Publication Activity (10 Years)
Years Active: 2021-2023
Publications (10 Years): 2
Top Topics
High Impact
Cost Reduction
Customer Service
Governmental Organizations
Top Venues
Manag. Sci.
Manuf. Serv. Oper. Manag.
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Publications
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Kraig Delana
,
Sarang Deo
,
Kamalini Ramdas
,
Ganesh-Babu B. Subburaman
,
Thulasiraj Ravilla
Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India.
Manag. Sci.
69 (5) (2023)
Kraig Delana
,
Nicos Savva
,
Tolga Tezcan
Proactive Customer Service: Operational Benefits and Economic Frictions.
Manuf. Serv. Oper. Manag.
23 (1) (2021)