Proactive Customer Service: Operational Benefits and Economic Frictions.

Kraig Delana Nicos Savva Tolga Tezcan

Published in: Manuf. Serv. Oper. Manag. (2021)

Keyphrases

customer service
cost reduction
customer satisfaction
inventory control
customer behavior
decision making
governmental organizations
context aware
database
real time
probability distribution
decision makers
information processing
call center
business strategy