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Proactive Customer Service: Operational Benefits and Economic Frictions.
Kraig Delana
Nicos Savva
Tolga Tezcan
Published in:
Manuf. Serv. Oper. Manag. (2021)
Keyphrases
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customer service
cost reduction
customer satisfaction
inventory control
customer behavior
decision making
governmental organizations
context aware
database
real time
probability distribution
decision makers
information processing
call center
business strategy