Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times.
Tolga TezcanPublished in: Queueing Syst. Theory Appl. (2012)
Keyphrases
- asymptotically optimal
- service systems
- arrival rate
- service times
- queueing model
- call center
- service rates
- heavy traffic
- arrival process
- customer classes
- steady state
- state dependent
- queue length
- queueing systems
- service level
- poisson process
- single server
- service quality
- queueing networks
- stationary distribution
- holding cost
- stochastic models
- optimal policy
- service oriented
- web technologies
- markov chain
- large deviations
- state space
- np hard
- multi agent systems
- objective function