Approximations for Chat Service Systems Using Many-Server Diffusion Limits.
Leon CuiTolga TezcanPublished in: Math. Oper. Res. (2016)
Keyphrases
- service systems
- service requests
- queueing model
- call center
- web technologies
- steady state
- service oriented
- single server
- arrival rate
- service level
- service times
- enterprise systems
- heavy traffic
- stationary distribution
- queue length
- asymptotically optimal
- service selection
- stochastic models
- language learning
- utility function