Melissa J. Buco

Publication Activity (10 Years)

Years Active: 2002-2012
Publications (10 Years): 0

Top Venues

Publications

Melissa J. Buco, Daniela Rosu, Dikran S. Meliksetian, Frederick Wu, Nikos Anerousis
Effort instrumentation and management in service delivery environments. CNSM (2012)
Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno
Managing Process Assets in a Global IT Service Delivery Environment. Business Process Management Workshops (2010)
Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh
Quality of IT service delivery - Analysis and framework for human error prevention. SOCA (2010)
David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward
Dispatch tooling for global service delivery. CNSM (2010)
Melissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu
Social Computing and Governance in an Enterprise Service for Managing Business Processes. SERVICES II (2009)
Hani Jamjoom, Huiming Qu, Melissa J. Buco, Milton Hernandez, Debanjan Saha, Mahmoud Naghshineh
Crowdsourcing and service delivery. IBM J. Res. Dev. 53 (6) (2009)
Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco
Decomposition of IT service processes and alternative service identification using ontologies. NOMS (2008)
Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEE SCC (2007)
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger
IT Service Provider's Multi-Customer and Multi-Tenant Environments. CEC/EEE (2007)
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger
Service Provider Considerations for IT Service Management. Integrated Network Management (2007)
Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger
Integrated change and configuration management. IBM Syst. J. 46 (3) (2007)
Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. DSOM (2007)
Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward
Low traffic overlay networks with large routing tables. SIGMETRICS (2005)
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. IEEE SCC (2005)
Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. ICWS (2005)
Christopher Ward, Nianhua Li, Melissa J. Buco, Rong N. Chang, Laura Z. Luan
Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework. CCCT (2) (2004)
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu
Utility computing SLA management based upon business objectives. IBM Syst. J. 43 (1) (2004)
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. ISADS (2003)
Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts. EC-Web (2002)