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IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.

Naga AyachitulaMelissa J. BucoYixin DiaoMaheswaran SurendraRaju PavuluriLarisa ShwartzChristopher Ward
Published in: IEEE SCC (2007)
Keyphrases
  • human centric
  • human centered
  • user centric
  • workflow management systems
  • context awareness
  • artificial intelligence
  • decision making
  • case study
  • business processes
  • ambient intelligence