Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM.
Melissa J. BucoRong N. ChangLaura Z. LuanChristopher WardJoel L. WolfPhilip S. YuTevfik KosarSyed Umair Ahmed ShahPublished in: ISADS (2003)
Keyphrases
- cloud computing
- service level agreements
- business models
- quality of service
- business process
- service providers
- decision making
- business processes
- service level
- electronic commerce
- case study
- databases
- business transactions
- plan execution
- mission critical
- service management
- competitive advantage
- resource management
- data center
- knowledge management
- supply chain
- end users
- information systems
- search engine
- real world