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Effort instrumentation and management in service delivery environments.
Melissa J. Buco
Daniela Rosu
Dikran S. Meliksetian
Frederick Wu
Nikos Anerousis
Published in:
CNSM (2012)
Keyphrases
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service delivery
e government
service management
life cycle
end to end
service provision
change management
web services
government agencies
public sector
e learning
case study
government services
real world
public services
mobile technologies
information systems
databases