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Service Provider Considerations for IT Service Management.
Larisa Shwartz
Naga Ayachitula
Melissa J. Buco
Maheswaran Surendra
Christopher Ward
Steve Weinberger
Published in:
Integrated Network Management (2007)
Keyphrases
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service providers
incident management
service provision
service quality
cloud computing
web services
situation awareness
end users
grid services
databases
decision making
expert systems
service management
service level agreements