O. Zeynep Aksin

Publication Activity (10 Years)

Years Active: 2000-2020
Publications (10 Years): 1

Top Topics

Public Services

Asymptotically Optimal

Top Venues

Eur. J. Oper. Res.

Publications

Benjamin Legros, Oualid Jouini, O. Zeynep Aksin, Ger Koole
Front-office multitasking between service encounters and back-office tasks. Eur. J. Oper. Res. 287 (3) (2020)
O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su
Structural Estimation of Callers' Delay Sensitivity in Call Centers. Manag. Sci. 59 (12) (2013)
Oualid Jouini, O. Zeynep Aksin, Yves Dallery
Call Centers with Delay Information: Models and Insights. Manuf. Serv. Oper. Manag. 13 (4) (2011)
M. Salah Aguir, O. Zeynep Aksin, Fikri Karaesmen, Yves Dallery
On the interaction between retrials and sizing of call centers. Eur. J. Oper. Res. 191 (2) (2008)
O. Zeynep Aksin, Francis de Véricourt, Fikri Karaesmen
Call Center Outsourcing Contract Analysis and Choice. Manag. Sci. 54 (2) (2008)
O. Zeynep Aksin, Fikri Karaesmen
Characterizing the performance of process flexibility structures. Oper. Res. Lett. 35 (4) (2007)
M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet
The impact of retrials on call center performance. OR Spectr. 26 (3) (2004)
Evrim D. Günes, O. Zeynep Aksin
Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance. Manuf. Serv. Oper. Manag. 6 (4) (2004)
O. Zeynep Aksin, Patrick T. Harker
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. Eur. J. Oper. Res. 147 (3) (2003)
O. Zeynep Aksin, Patrick T. Harker
Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System. Manag. Sci. 47 (2) (2001)
O. Zeynep Aksin, Patrick T. Harker
Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" [European Journal of Operational Research 123 (2000) 61-72]. Eur. J. Oper. Res. 133 (3) (2001)
O. Zeynep Aksin, Patrick T. Harker
Computing performance measures in a multi-class multi-resource processor-shared loss system. Eur. J. Oper. Res. 123 (1) (2000)