Structural Estimation of Callers' Delay Sensitivity in Call Centers.

O. Zeynep Aksin Baris Ata Seyed Morteza Emadi Che-Lin Su

Published in: Manag. Sci. (2013)

Keyphrases

call center
asymptotically optimal
service level
fluid model
arrival rate
sensitivity analysis
heavy traffic
multiagent systems
steady state
structural information
queue length
service times
queueing model
service systems