Seyed Morteza Emadi

Publication Activity (10 Years)

Years Active: 2013-2022
Publications (10 Years): 5

Top Topics

Asymptotically Optimal

Queueing Systems

Behavior Patterns

Top Venues

Publications

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande
Personalized Priority Policies in Call Centers Using Past Customer Interaction Information. Manag. Sci. 68 (4) (2022)
Brett A. Hathaway, Seyed Morteza Emadi, Vinayak Deshpande
Don't Call Us, We'll Call You: An Empirical Study of Caller Behavior Under a Callback Option. Manag. Sci. 67 (3) (2021)
Seyed Morteza Emadi, Bradley R. Staats
A Structural Estimation Approach to Study Agent Attrition. Manag. Sci. 66 (9) (2020)
Seyed Morteza Emadi, Jayashankar M. Swaminathan
Customer Learning in Call Centers from Previous Waiting Experiences. Oper. Res. 66 (5) (2018)
Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su
Impact of Delay Announcements in Call Centers: An Empirical Approach. Oper. Res. 65 (1) (2017)
O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su
Structural Estimation of Callers' Delay Sensitivity in Call Centers. Manag. Sci. 59 (12) (2013)