Impact of Delay Announcements in Call Centers: An Empirical Approach.

Zeynep Aksin Baris Ata Seyed Morteza Emadi Che-Lin Su

Published in: Oper. Res. (2017)

Keyphrases

call center
fluid model
service level
arrival rate
asymptotically optimal
stock market
heavy traffic
stochastic model
customer service
service systems
artificial intelligence
queueing systems