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Personalized Priority Policies in Call Centers Using Past Customer Interaction Information.

Brett Alan HathawaySeyed Morteza EmadiVinayak Deshpande
Published in: Manag. Sci. (2022)
Keyphrases
  • call center
  • end users
  • user interaction
  • asymptotically optimal
  • real time
  • information technology
  • electronic commerce
  • data mining
  • e learning
  • cooperative
  • multi agent systems
  • markov chain