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Personalized Priority Policies in Call Centers Using Past Customer Interaction Information.
Brett Alan Hathaway
Seyed Morteza Emadi
Vinayak Deshpande
Published in:
Manag. Sci. (2022)
Keyphrases
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call center
end users
user interaction
asymptotically optimal
real time
information technology
electronic commerce
data mining
e learning
cooperative
multi agent systems
markov chain