Front-office multitasking between service encounters and back-office tasks.

Benjamin Legros Oualid Jouini O. Zeynep Aksin Ger Koole

Published in: Eur. J. Oper. Res. (2020)

Keyphrases

business process
public services
e government
learning algorithm
information services
service delivery
real world
information retrieval
knowledge base
service providers
transfer learning
service oriented
semantic web services