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Front-office multitasking between service encounters and back-office tasks.
Benjamin Legros
Oualid Jouini
O. Zeynep Aksin
Ger Koole
Published in:
Eur. J. Oper. Res. (2020)
Keyphrases
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business process
public services
e government
learning algorithm
information services
service delivery
real world
information retrieval
knowledge base
service providers
transfer learning
service oriented
semantic web services