On the interaction between retrials and sizing of call centers.

M. Salah Aguir O. Zeynep Aksin Fikri Karaesmen Yves Dallery

Published in: Eur. J. Oper. Res. (2008)

Keyphrases

call center
service level
asymptotically optimal
arrival rate
heavy traffic
human computer interaction
customer service
fluid model
information technology
service systems
user interaction
service quality
graphical models
supply chain
scheduling problem
user interface
artificial neural networks
databases