The impact of retrials on call center performance.

M. Salah Aguir Fikri Karaesmen O. Zeynep Aksin Fabrice Chauvet

Published in: OR Spectr. (2004)

Keyphrases

call center
service level
asymptotically optimal
service quality
queue length
arrival rate
heavy traffic
multi agent
customer service
database
machine learning
dynamic programming
markov chain
service systems