Torben Küpper

Publication Activity (10 Years)

Years Active: 2014-2015
Publications (10 Years): 6

Top Topics

Customer Retention

Data Mining Applications

Customer Relationship Management

Confirmatory Factor Analysis

Top Venues

Bled eConference

Publications

Torben Küpper, Alexander Wieneke, Tobias Lehmkuhl, Reinhard Jung
Evaluating Social CRM Performance: An Organizational Perspective. PACIS (2015)
Torben Küpper, Tobias Lehmkuhl, Nicolas Wittkuhn, Alexander Wieneke, Reinhard Jung
Social CRM Performance Model: An Empirical Evaluation. Bled eConference (2015)
Torben Küpper, Alexander Wieneke, Nicolas Wittkuhn, Tobias Lehmkuhl, Reinhard Jung
Assessment Schema for Social CRM Tools: An Empirical Investigation. Bled eConference (2015)
Torben Küpper, Tobias Lehmkuhl, Alexander Wieneke, Reinhard Jung
Technology Use of Social Media within Customer Relationship Management: An Organizational Perspective. PACIS (2015)
Torben Küpper, Torsten Eymann, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke
Measuring Social CRM Performance: A Preliminary Measurement Model. Wirtschaftsinformatik (2015)
Nicolas Wittkuhn, Tobias Lehmkuhl, Torben Küpper, Reinhard Jung
Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. Bled eConference (2015)
Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke
Performance Measures for Social CRM: A Literature Review. Bled eConference (2014)
Torben Küpper
Measuring the Success of Social CRM - First Approach and Future Research. ICEIS (2) (2014)
Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Alexander Wieneke
Features for Social CRM Technology - An Organizational Perspective. AMCIS (2014)