Features for Social CRM Technology - An Organizational Perspective.

Torben Küpper Reinhard Jung Tobias Lehmkuhl Alexander Wieneke

Published in: AMCIS (2014)

Keyphrases

information systems
feature vectors
feature space
data processing
knowledge sharing
case study
low level
social networking
strategic management
social networks
social capital
customer relationship management
business processes
feature set
image features
classification accuracy
decision making