Ronggang Zhou

Publication Activity (10 Years)

Years Active: 2007-2024
Publications (10 Years): 17

Top Topics

Service Quality

Customer Satisfaction

Conversational Agent

User Experience

Top Venues

Int. J. Hum. Comput. Interact.

Behav. Inf. Technol.

Electron. Commer. Res.

Publications

Qianli Ma, Yaping Zhang, Wenti Xu, Ronggang Zhou
Ask a Further Question or Give a List? How Should Conversational Agents Reply to Users' Uncertain Queries. Int. J. Hum. Comput. Interact. 40 (5) (2024)
Zhe Chen, Dongyue Liu, Wenbo Zhu, Guozhu Jia, Ronggang Zhou
The Effects of Text Type and Text Length on the Experience of Mandarin Voice Perception on Smart Mobile Devices. Int. J. Hum. Comput. Interact. 40 (4) (2024)
Yubin Xie, Ronggang Zhou, Xiaorui Wang, Bei-ping Tang
Digital Marketing: Develop the Scales for Measuring Brand Experience in the Digital Economy. HCI (54) (2023)
Yaping Zhang, Qianli Ma, Jianhong Qu, Ronggang Zhou
Designing Two-Stage Warning Systems: The Effect of Hazard Information. HCI (13) (2023)
Xiaorui Wang, Ronggang Zhou
Impacts of User Expectation and Disconfirmation on Satisfaction and Behavior Intention: The Moderating Effect of Expectation Levels. Int. J. Hum. Comput. Interact. 39 (15) (2023)
Qianli Ma, Ronggang Zhou, Chenyang Zhang, Zhe Chen
Rationally or emotionally: how should voice user interfaces reply to users of different genders considering user experience? Cogn. Technol. Work. 24 (2) (2022)
Jianhong Qu, Ronggang Zhou, Zhe Chen
The effect of personal pronouns on users and the social role of conversational agents. Behav. Inf. Technol. 41 (16) (2022)
Xuezun Zhi, Ronggang Zhou
The Influence of Automation and Culture on Human Cooperation. HWID (2021)
Xiaorui Wang, Ronggang Zhou, Renqian Zhang
The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention. HCI (20) (2020)
Jianhong Qu, Ronggang Zhou, Liming Zou, Yanyan Sun, Min Zhao
The Effect of Personal Pronouns on Users' Emotional Experience in Voice Interaction. HCI (2) (2020)
Yaping Zhang, Ronggang Zhou, Yanyan Sun, Liming Zou, Huiwen Wang, Min Zhao
Whether Information Source Should Be Provided in the Response of Voice Interaction System? HCI (6) (2020)
Chenyang Zhang, Ronggang Zhou, Yaping Zhang, Yanyan Sun, Liming Zou, Min Zhao
How to Design the Expression Ways of Conversational Agents Based on Affective Experience. HCI (2) (2020)
Mengli Yu, Ronggang Zhou, Zhao Cai, Chee-Wee Tan, Huiwen Wang
Unravelling the relationship between response time and user experience in mobile applications. Internet Res. 30 (5) (2020)
Bang Xia, Huiwen Wang, Ronggang Zhou
What Contributes to Success in MOBA Games? An Empirical Study of Defense of the Ancients 2. Games Cult. 14 (5) (2019)
Ronggang Zhou, Xiaorui Wang, Yuhan Shi, Renqian Zhang, Leyuan Zhang, Haiyan Guo
Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. Electron. Commer. Res. 19 (3) (2019)
Yuhan Shi, Ronggang Zhou
Driving Under Voluntary and Involuntary Distraction: An Empirical Study of Compensatory Behaviors. HCI (23) (2017)
Ronggang Zhou, Xiaorui Wang, Leyuan Zhang, Haiyan Guo
Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers. Behav. Inf. Technol. 36 (12) (2017)
Ronggang Zhou, Shengshan Huang, Xiangang Qin, Jason Huang
A survey of user-centered design practice in China. SMC (2008)
Yan Ge, Ronggang Zhou, Xi Liu, Kan Zhang
Chinese Color Preference in Software Design. HCI (13) (2007)
Ronggang Zhou, Kan Zhang
Impact of Mental Rotation Strategy on Absolute Direction Judgments: Supplementing Conventional Measures with Eye Movement Data. HCI (3) (2007)
Ronggang Zhou
How to Quantify User Experience: Fuzzy Comprehensive Evaluation Model Based on Summative Usability Testing. HCI (11) (2007)