Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers.
Ronggang ZhouXiaorui WangLeyuan ZhangHaiyan GuoPublished in: Behav. Inf. Technol. (2017)
Keyphrases
- open ended questions
- multiple choice questions
- correct answers
- service providers
- service oriented
- web services
- service quality
- service discovery
- natural language questions
- question answering
- multiple choice
- queueing networks
- question answer
- candidate answers
- answer questions
- service composition
- software engineering
- end users