Nguyen Anh Khoa Dam

Publication Activity (10 Years)

Years Active: 2020-2024
Publications (10 Years): 18

Top Topics

Management System

Marketing Strategies

Conceptual Framework

Top Venues

Publications

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
Applying customer intelligence in marketing: a holistic approach. Int. J. Appl. Decis. Sci. 17 (2) (2024)
My Hang Vu Thi, Thang Le Dinh, Nguyen Anh Khoa Dam, Cuong Pham-Nguyen
Context-aware Knowledge-based Systems: A Literature Review. HICSS (2023)
Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Jolita Ralyté
Context-Aware Service Modelling: A Knowledge-Centric Framework. AMCIS (2023)
Thi Khue Thu Ngo, Phuong Thao Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam
The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam. IESS (2023)
Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Nam Nguyen Chan
Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises. PACIS (2022)
Thang Le Dinh, Nguyen Anh Khoa Dam, Gia Huan Ho
Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization. IESS (2022)
Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen
From Customer Data to Smart Customer Data: The Smart Data Transformation Process. IESS (2022)
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework. Vietnam. J. Comput. Sci. 9 (3) (2022)
Nguyen Anh Khoa Dam, Thang Le Dinh
Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector. AMCIS (2021)
Thang Le Dinh, Nguyen Anh Khoa Dam
Smart Data as a Service. IESS (2021)
Nam Nguyen Chan, Duc Loc Nguyen Vo, Cuong Pham-Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam, Thanh Thoa Pham Thi, My Hang Vu Thi
Design and deployment of a customer journey management system: the CJMA approach. ICFNDS (2021)
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
Key Aspects of Customer Intelligence in the Era of Massive Data. ACIIDS (2021)
Thang Le Dinh, Nguyen Anh Khoa Dam
Towards Smart Customer Knowledge Management Systems. ICCCI (CCIS Volume) (2021)
Thang Le Dinh, Thanh Thoa Pham Thi, Nguyen Anh Khoa Dam, William Menvielle
A Service Science Perspective on Resilience of Service Organisations. IESS (2021)
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data. Int. J. Intell. Inf. Technol. 17 (4) (2021)
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
A Service-based Model for Customer Intelligence in the Age of Big Data. AMCIS (2020)
Nguyen Anh Khoa Dam, Thang Le Dinh
A Literature Review of Recommender Systems for the Cultural Sector. ICEIS (1) (2020)
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
Customer Co-creation through the Lens of Service-dominant Logic: A literature Review. AMCIS (2020)