Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data.
Nguyen Anh Khoa DamThang Le DinhWilliam MenviellePublished in: Int. J. Intell. Inf. Technol. (2021)
Keyphrases
- big data
- conceptual framework
- cloud computing
- information processing
- data analysis
- knowledge discovery
- data processing
- electronic commerce
- data management
- business intelligence
- data warehousing
- high volume
- theoretical framework
- massive data
- data science
- unstructured data
- business models
- vast amounts of data
- artificial intelligence
- conceptual model
- big data analytics
- social media
- machine learning
- customer service
- data integration
- collective intelligence
- call center
- general purpose
- data model
- agent negotiation
- case study
- decision support
- predictive modeling
- data sets