Customer Co-creation through the Lens of Service-dominant Logic: A literature Review.
Nguyen Anh Khoa DamThang Le DinhWilliam MenviellePublished in: AMCIS (2020)
Keyphrases
- literature review
- customer service
- customer satisfaction
- service requirements
- case study
- service times
- information systems development
- call center
- current issues
- electronic commerce
- logic programming
- fuzzy theory
- service quality
- public libraries
- web services
- service oriented
- service providers
- design science
- service composition
- steady state
- arrival process
- real world
- data sets
- customer requirements
- point of sale
- customer support
- marketing strategies
- arrival rate
- international symposium
- modal logic