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A Service Science Perspective on Resilience of Service Organisations.
Thang Le Dinh
Thanh Thoa Pham Thi
Nguyen Anh Khoa Dam
William Menvielle
Published in:
IESS (2021)
Keyphrases
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service providers
web services
management system
service discovery
neural network
artificial intelligence
heavy traffic
data sets
end users
fault tolerance
information services
mobile services
customer satisfaction