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Dogan Gürsoy
ORCID
Publication Activity (10 Years)
Years Active: 2019-2023
Publications (10 Years): 4
Top Topics
Government Agencies
Artificially Intelligent
Service Delivery
Visual Cues
Top Venues
Int. J. Inf. Manag.
Comput. Hum. Behav.
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Publications
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Oscar Hengxuan Chi
,
Christina G. Chi
,
Dogan Gürsoy
,
Robin Nunkoo
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture.
Int. J. Inf. Manag.
70 (2023)
Oscar Hengxuan Chi
,
Shizhen Jia
,
Yafang Li
,
Dogan Gürsoy
Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery.
Comput. Hum. Behav.
118 (2021)
Yingying Huang
,
Dogan Gürsoy
,
Meng Zhang
,
Robin Nunkoo
,
Si Shi
Interactivity in online chat: Conversational cues and visual cues in the service recovery process.
Int. J. Inf. Manag.
60 (2021)
Dogan Gürsoy
,
Oscar Hengxuan Chi
,
Lu Lu
,
Robin Nunkoo
Consumers acceptance of artificially intelligent (AI) device use in service delivery.
Int. J. Inf. Manag.
49 (2019)